The last thing a Landscape Professional wants to do is to waste time picking up the plants they’ve purchased.
To avoid this, we’ve prepared a handy CHECKLIST that outlines the fastest and most efficient way for you to get your plants out of Will-Call so that you can get on your way.
But before we get to the checklist, let’s get aligned on what you need to do to pick up a Will-Call plant order.
Best way to get all the plants that you need
For time challenged pros, there’s no faster or more efficient way to place an order than with our convenient ONLINE ESTIMATE | ORDER FORM. This works best if you’ve established a relationship with one of our sales team members.
If you’re unfamiliar with this essential tool, click the button below for everything that you need to know on how it works and how to use it.
Once you’ve placed your order and designated it for a Will-Call pick up, we will notify you that we’ve received your request. Then, we’ll get to work assembling your order with all the specimens you’re looking for in the quantities and sizes that you need.
Once we fill your order, it will be held in our Will-Call area for only 15 days unless other arrangements are made. Orders left in Will Call over 15 days will be restocked and sold.
If you think you’ll be delayed in picking up your order, be sure to contact your sales team member as soon as possible.Check the checklist to get you plants out of Will-Call and get on your way fast. Click To Tweet
Ready and waiting for your arrival
They will also disclose any other pertinent details that might affect your order including: size changes, missing items, available varieties, or recommended substitutions.
Due to seasonality, market demand, or grower preferences, there are times when we might not be able to provide a specific item that you’re looking for.
If you don’t hear from us 2-3 days after placing the order, feel free to contact us and inquire about your order status. It’s the best way to keep up to date.
Checklist for Will-Call pick up
icon-check-circle | First, check in at the Sales Office when you arrive at our Colma Growing Grounds
icon-check-circle | Give one of our sales associates your account name and tell them that you’ve placed an order + were informed that it’s ready for pick up
icon-check-circle | Our sales associate will locate your order and direct you to the alphabetically-organized, Will-Call holding area located directly outside the Sales Office
icon-check-circle | For large orders with many items + size variety, you may be directed to a few locations
icon-check-circle | Use one of our convenient carts + load your order into your vehicle
icon-check-circle | For heavy items like 24″ boxes, we can assist you with our loading equipment
icon-check-circle | Once you’ve completed loading your plant material, head back into the Sales Office for check out
icon-check-circle | Our sales associate will then review your loaded order at your vehicle to confirm that you’ve received everything in your order
icon-check-circle | If your order is missing any items due to availability or back-order, please advise us if you would like us to continue to procure these items or suggest a substitute
icon-check-circle | Once all of the above is completed, you’re ready to head out to your job site with your plants
Mitigate surprises + improve satisfaction
Keep this check list handy and review it before you arrive at our Sales Office and growing grounds. It’s the fastest way to get your plants out of Will-Call so that you can get on your way.
Serving landscape professionals since 1869
For nearly 150 years, landscape professionals have turned to Pacific Nurseries for our personalized service, expert advice and an ever growing selection of plants. From one item to an entire installation, you’ll find exactly what you’re looking for in over 36 acres of inventory that includes everything from the ordinary to the exotic.
As both a grower and a plant broker, we’re ready to work with you to provide just the right trees or native, water-wise plants that will make your project a success. It’s one of the many qualities that makes us different from just an ordinary nursery.
And if you need a plant material Estimate or would like to place an Order, just click on over to use our convenient ONLINE ESTIMATE | ORDER FORM.