Checklist for picking up your Will-Call plant order

Will-Call Checklist. | Pacific Nurseries
The last thing a Landscape Professional wants to do is to waste time picking up the plants they’ve purchased.

To avoid this, we’ve prepared a handy WILL-CALL PICK UP CHECKLIST that outlines the fastest and most efficient way for you to get your plants so that you can get on your way.

But before we get to the checklist, let’s get aligned on what you need to do to pick up a Will-Call plant order.

No better way to get all the plants that you need.

For time-challenged pros, there’s no faster or more efficient way to place an order than with our convenient ONLINE ESTIMATE | ORDER FORM. This works best if you’ve established a relationship with one of our sales team members.

If you’re unfamiliar with this essential tool, click the button below for everything that you need to know on how it works and how to use it.

Once you’ve placed your order and designated it for a Will-Call pick-up, we will notify you that we’ve received your request.

Then, we’ll get to work processing your order with all the specimens you’re looking for in the quantities and sizes that you need.

Plant Order Assembly | Pacific Nurseries
Once you’ve placed your Will-Call order, we get to work on getting all the plants you need | Pacific Nurseries
Orders are held in our Will-Call area for 2 weeks beginning on the date that they are completely assembled. Orders that are not picked up within 2 weeks may be restocked and assessed a restocking fee.

If you think you’ll be delayed in picking up your order, be sure to contact your sales team member as soon as possible.

Ready and waiting for your arrival.

Once your order has been assembled, your sales team member will contact you in your preferred method (call, email or text) informing you that your order is ready for pick up.

They will also disclose any other pertinent details that might affect your order including: size changes, missing items, available varieties, or recommended substitutions.

Due to seasonality, market demand, or grower preferences, there are times when we might not be able to provide a specific item that you’re looking for.

If you don’t hear from us 2-3 days after placing the order, feel free to contact us and inquire about your order status. It’s the best way to keep up to date.
Will-Call plant order | Pacific Nurseries
Completed orders are held in Will-Call area for 15 days | Pacific Nurseries

Will-Call Pick Up Checklist

Check in at the Sales Office when you arrive at our Colma Growing Grounds
Give one of our sales associates your account name and tell them that you’ve placed an order + were informed that it’s ready for pick up
Our sales associate will locate your order and direct you to the alphabetically-organized, Will-Call holding area located directly outside the Sales Office
For large orders with many items + size variety, you may be directed to a few locations
Use one of our convenient carts + load your order into your vehicle
For heavy items like 24″ boxes, we can assist you with our loading equipment
Once you’ve completed loading your plant material, head back into the Sales Office for check out
Our sales associate will then review your loaded order at your vehicle to confirm that you’ve received everything in your order
If your order is missing any items due to availability or back-order, please advise us if you would like us to continue to procure these items or suggest a substitute
Once all of the above is completed, you’re ready to head out to your job site with your plants

Mitigate surprises + improve satisfaction.

Keep this checklist handy and review it before you arrive at our Sales Office and growing grounds. It’s the fastest way to get your plants out of Will-Call so that you can get on your way.

Serving landscape professionals since 1869.

For nearly 150 years, landscape professionals have turned to Pacific Nurseries for our personalized service, expert advice, and an ever-growing selection of plants. From one item to an entire installation, you’ll find exactly what you’re looking for in over 36 acres of inventory that includes everything from the ordinary to the exotic.

As both a grower and a plant broker, we’re ready to work with you to provide just the right trees or native, water-wise plants that will make your project a success. It’s one of the many qualities that make us different from just an ordinary nursery.

And if you need a plant material Estimate or would like to place an Order, just click on over to use our convenient ONLINE ESTIMATE | ORDER FORM.