Order Processing

Order Processing
How we get the plants your project needs.
Plant Order Assembly | Pacific Nurseries

What you’re looking for.

Because we’re both a grower and plant broker, we’ll find the plants you need and get them to you when you need them. We source the items on your plant material list and provide pricing from either our large, on-hand inventory or through our proven network of plant providers.

Plants that we receive from other resources may be limited in quantity and are subject to availability. Pricing from other plant material providers may also fluctuate and we encourage you to request an estimate before you place an order.
Plant Order Assembly | Pacific Nurseries

Pulling it all together.

Once we confirm your order, we’ll fill it with our in-stock inventory and assemble your plants in our Will Call or Shipping Area. We then confirm availability and order any necessary remaining material from our network of growers and plant providers.

Average order turn around time can vary from one day to a few depending on the quantity of in-stock items. This variance is due to plant availably and the plant providers delivery schedule. The plant providers in our network deliver on request, 2 to 3 times a week, or twice a month. If you need your plant material ASAP, we will work with you to select varieties that are either available on-site or come from one of our more frequent delivery partners.
Plant Order Assembly | Pacific Nurseries

Know where you stand.

Contact us any time during normal business hours to check on your order status. Once your order has been completely filled, we will contact you to let you know that it’s ready. If your order is close to completion but delayed due to an unavailable or hard to find item, we will contact you and inform you of what is preventing completion of your order.

It’s essential for us to know when you need to receive your plants. Please furnish a Will Call pick-up or delivery date with every order. Orders can be held for up to 15 days after completion and notification to customer. Special arrangements need to be made for orders requiring longer hold times and may be subject to a maintenance fee.

“It’s great to have a partner that can locate out of the ordinary plants. ”

Jeffrey F. Gamboni | Landscape Architect

Customer Service