FAQ

Our growing grounds and sales office in Colma is open Monday through Friday from 7:30AM—4:00PM.

We are closed for these Holidays | New Years Day, Labor Day, Memorial Day, Independence Day, Thanksgiving Day, Friday after Thanksgiving Day, and Christmas Day

We’re a wholesale, commercial nursery offering products and services only to landscape trade professionals. The nursery is not open to the general public.

HOW TO WORK WITH US

We welcome your interest in doing business with Pacific Nurseries. We encourage you to submit a New Customer Account Application and become part of our growing community of Bay Area Landscape Professionals.

All information submitted will be held in confidence and used only to create your account.

NEW CUSTOMER ACCOUNT APPLICATION

Our Landscape Pro Referral List is a group of qualified Bay Area Landscape Professionals that can help homeowners and other interested parties find a Landscape Pro in their geographic area.

Our list is not a recommendation or rating of these resources. We are simply offering a no-obligation referral service and are not responsible for the quality or cost of the Landscape Pro’s work.

FIND A LANDSCAPE PRO

In the Bay Area, we are have many world-class public gardens that demonstrate and display the beauty, diversity and opportunity of what a landscape can be.

If you need to look at a landscape challenge a bit differently, or if you just need some landscape inspiration, our list of renowned gardens is a great place to start.

INSPIRING BAY AREA GARDENS

It’s easy to get an estimate. Just go to our online Estimate and Order Form, enter or upload your plant list, tell us how you want to receive your plants, then submit the form. We’ll get right back to you! Our estimate will give you all the details about plant availability and pricing.

GET AN ESTIMATE

Our truck fleet makes scheduled deliveries throughout the Bay Area—rain or shine. Deliveries must be scheduled 48 hours in advance.

Cutoff time for additions or cancellations to orders scheduled for delivery is 12pm the day prior. Any deliveries canceled after the cutoff time will be subject to a 25% cancellation fee.

Deliveries may be delayed due to plant availability, plant sources, or the volume of scheduled deliveries.

DELIVERY AREAS + DETAILS

Delivery charges are 6% of invoice for the following areas: South of Santa Rosa, West of Antioch / Pittsburg, West of Livermore, and North of San Jose. Minimum delivery fee is $50.00 within these geographical boundaries.

Delivery charges are 8% of invoice outside of the above areas up to 100 miles from our Colma facility. Minimum delivery fee is $75.00 within these geographical boundaries.

For deliveries 100 miles beyond our Colma facility, fees will be quoted on an individual order.

You must order a minimum of $500 of plant material to schedule a delivery.

• | Deliveries must be met by a representative from your organization with the authority to accept material.
• | A signature is required to confirm delivery, quantities and condition of materials and plants.
• | Deliveries are made to curbside only.
• | Delivery vehicles are staffed with a single driver are only equipped with a lift gate.
• | We do not provide a forklift or other machinery to assist in unloading.
• | Customer must assist in unloading material with proper equipment and safety protocols.
• | We do not bring materials onto a job site.
• | We do not assist in installing any items.

Because we’re a wholesale only nursery, we are not open to the general public. Should any of your clients want to see their plant material first-hand, we encourage you to escort them. We do not allow unescorted non-professionals or customer clients in the nursery.

LEARN MORE

Our Colma Growing Grounds maps show all of the areas in our facility and where the plants that you’re looking for are located. If you’re a Landscape Pro, download a copy and get oriented before you arrive to look over all that we offer.

MAPS OF GROWING GROUNDS