FAQ

Answers to your questions.

When are you open for business?

Our growing grounds and sales office in Colma is open Monday through Friday from 7:30 am—4:00 pm

We are closed for these Holidays | New Years Day, Labor Day, Memorial Day, Independence Day, Thanksgiving Day, Friday after Thanksgiving Day, and Christmas Day.

Can anyone buy plants from you?

We’re a wholesale, commercial nursery offering products and services only to landscape trade professionals. The nursery is not open to the general public.

How can I become a customer?

We welcome your interest in doing business with Pacific Nurseries. We encourage you to submit a New Customer Account Application and become part of our growing community of Bay Area Landscape Professionals.

All information submitted will be held in confidence and used only to create your account.

How do I find a Landscape Professional in my area?

Our Landscape Pro Referral List is a group of qualified Bay Area Landscape Professionals that can help homeowners and other interested parties find a Landscape Pro in their geographic area.

Our list is not a recommendation or rating of these resources. We are simply offering a no-obligation referral service and are not responsible for the quality or cost of the Landscape Pro’s work.

Do you provide plant material estimates?

It’s easy to get an estimate. Just go to our online Estimate and Order Form, enter or upload your plant list, tell us how you want to receive your plants, then submit the form. We’ll get right back to you!

Our estimate will give you all the details about plant availability and pricing.

Do you offer a delivery service?

Our truck fleet makes scheduled deliveries throughout the Bay Area, Monday thru Friday from 7:30 am to 4:00 pm, rain or shine. Deliveries must be scheduled 48 hours in advance.

Our delivery areas include all of the counties listed on our delivery area map. With advanced notice, we will consider special arrangements to deliver an order outside these areas and will consult with you on pricing and timing.

Is there a fee for delivery?

Delivery charges are 6% of the invoice for the following areas: South of Santa Rosa, West of Antioch / Pittsburg, West of Livermore, and North of San Jose. The minimum delivery fee is $50.00 within these geographical boundaries.

Delivery charges are 8% of invoice outside of the above areas up to 100 miles from our Colma facility. The minimum delivery fee is $75.00 within these geographical boundaries.

For deliveries 100 miles beyond our Colma facility, fees will be quoted on an individual order

What is the minimum order size for delivery?

You must order a minimum of $500 of plant material to schedule a delivery.

Do I need to be at the job site when you deliver my plants?

• | Deliveries must be met by a representative from your organization with the authority to accept material
• | A signature is required to confirm delivery, quantities, and condition of materials and plants
• | Deliveries are made to curbside only
• | Delivery vehicles are staffed with a single driver are only equipped with a lift gate
• | We do not provide a forklift or other machinery to assist in unloading
• | Customer must assist in unloading material with proper equipment and safety protocols
• | We do not bring materials onto a job site
• | We do not assist in installing any items

Can I send my customers to pick out their own plants?

Because we’re a wholesale only nursery, we are not open to the general public. Should any of your clients want to see their plant material first-hand, we encourage you to escort them.

We do not allow unescorted non-professionals or customer clients in the nursery.

How do I find the plants I’m looking for in the Growing Grounds?

Our Colma Growing Grounds maps show all of the areas in our facility and where the plants that you’re looking for are located. If you’re a Landscape Pro, download a copy and get oriented before you arrive to look over all that we offer.