Frequently Asked Questions

And all of the answers.

Over the last 155 years, we’ve been asked a lot of questions. And to save you time we’ve organized these frequently asked questions in the easy-to-read sections below.

To get the answer to your question, just click on it. And if you have a specific question that we have not listed on this page, contact us to speak with one of our team members to get your answer.

Customers We Serve

Can anyone buy plants from you?

We’re a wholesale-only, commercial nursery offering products and services only to landscape trade professionals. The nursery is not open to the general public.

How can I become a customer?

We welcome your interest in doing business with Pacific Nurseries. We encourage you to submit a New Customer Account Application and become part of our growing community of Bay Area Landscape Professionals.

All information submitted will be held in confidence and used only to create your account.

Visit Nursery

Where are you located?

We are conveniently located on the San Francisco Peninsula near highway 101 between San Francisco and San Jose.

Pacific Nurseries
2499 Hillside Boulevard
Colma, California 94014

Call | 650.755.2330
Online | pacificnurseries.com
Email | sales@pacificnurseries.com

When are you open for business?

Our growing grounds and sales office in Colma is open Monday through Friday from 7:30 am—3:00 pm.

We are closed for these Holidays | New Years Day, Labor Day, Memorial Day, Independence Day, Thanksgiving Day, Friday after Thanksgiving Day, and Christmas Day.

Plants

Do you have a plant availability list?

We offer three different Plant Lists that will help you quickly search and locate the specimens that you’re looking for.

Plant Availability List
Learn what plants you can pick up or have delivered, right now in our weekly updated Plant Availability List.

Most Popular Plants List
Learn what plant Bay Area Landscape Pros use again and again, to satisfy the demands of their clients, reduce maintenance, and improve a project outcome.

Growing Plant List
An alphabetized and searchable list of all of the plants that are in production and growing now at all of our facilities.

What are the most popular plants with Bay Area Landscape Pros?

Bay Area Landscape Pros repeatedly choose plants from our Most Popular Plants list to satisfy their clients’ demands, reduce maintenance, and improve project outcomes.Check out all of them including our CA Native Plants.

Can I send my customers to pick out their own plants?

Because we’re a wholesale only nursery, we are not open to the general public. Should any of your clients want to see their plant material first-hand, we encourage you to escort them.

We do not allow unescorted non-professionals or clients of our customers in the nursery.

Can you grow a lot of plants just for me?

Our Contract Grow service ensures that the plants or trees that you need are available when you need them at a guaranteed price. Even better, the plants or trees grown with this custom service will meet your specifications in the quantity that your project requires.

A Contract Grow is appropriate for projects that need a large number of plants and/or trees at least 6-8 months in the future. Whether you need a lot of plants and trees or the growth of some uncommon specimens, we can work with you to provide all of the quality plants that you’re looking for.

Order Plants | Get an Estimate

Can I order plants online?

The fastest way to order the plants you’re looking for is to use our convenient, easy-to-use Online Order Form.

This easy-to-use tool allows you to attach your plant list so that we’ll know exactly what you’re looking for. With your plant list in hand, our sales team can then process your order.

How long will it take to get my plants?

Plant Order turnaround time can vary from one day to a few days depending on the quantity of in-stock items. This variance is due to plant availability and our partner plant providers’ delivery schedule.

If you need your plant material ASAP, we will work with you to select varieties that are either available on-site or come from one of our more frequent delivery partners.

Do you provide plant material estimates?

It’s easy to get an estimate. Just go to our Online Estimate Form, enter or upload your plant list, tell us how you want to receive your plants, then submit the form. We’ll get right back to you!

Our Estimate will give you all the details about plant availability and pricing.

What is your return policy?

Returns are not accepted for 4-inch or smaller material, ground cover flats, or annual color.
Returns are accepted within 1 week from the date of purchase with proof of purchase.
All returns are subject to applicable restocking fee.
Returned material must be healthy, in sellable condition, undamaged, not planted, and in original containers.
The value of accepted returns is granted as credit to the account holder. Refunds are provided at the discretion of the accounts receivable manager and only via the payment method used to purchase.

Delivery + Will-Call Pick-Up

Do you offer a delivery service?

Our truck fleet makes scheduled deliveries throughout the Bay Area, Monday thru Friday from 7:30 am to 4:00 pm, rain or shine. Deliveries must be scheduled 48 hours in advance.

Our delivery areas include all of the counties listed on our delivery area map. With advanced notice, we will consider special arrangements to deliver an order outside these areas and will consult with you on pricing and timing.

Is there a fee for delivery?

We charge a 10% fee of the subtotal to deliver to the central Bay Area (South of Santa Rosa, Southwest of Vacaville, West of Antioch/Livermore, and North of San Jose).
We charge a 15% fee to deliver to the extended Bay Area (North of Santa Rosa, Sacramento, Stockton, and Monterrey).
All deliveries outside of the extended Bay Area or over 100 miles are subject to a negotiated rate

What is the minimum order size for delivery?

You must order a minimum of $800 of plant material to schedule a delivery

Do I need to be at the job site when you deliver my plants?

Deliveries must be met by a representative from your organization with the authority to accept material
A signature is required to confirm delivery, quantities, and condition of materials and plants
Deliveries are made to curbside only
Delivery vehicles are staffed with a single driver are only equipped with a lift gate
We do not provide a forklift or other machinery to assist in unloading
Customer must assist in unloading material with proper equipment and safety protocols
We do not bring materials onto a job site
We do not assist in installing any items

Can I pick up my plants at your nursery?

Plant orders are available for customer pick-up only in the Will-Call area at our Colma Growing Grounds.

To pick up your order, visit our office to complete the order paperwork. One of our representatives will assist you and they can make arrangements to help load your plant material.

Resources

Do you recycle used plant containers?

Our Plant Container Recycling Program has been in place for over 25 years. This popular program provides reuse and recycling of over 200,000 plant containers a month. From mudflats to 15-gallon containers, over 2 million plant containers a year don’t spoil the landscape or end up as trash.

How do I find a Landscape Professional in my area?

Our Landscape Pro Referral List is a group of qualified Bay Area Landscape Professionals that can help homeowners and other interested parties find a Landscape Pro in their geographic area.

Our list is not a recommendation or rating of these resources. We are simply offering a no-obligation referral service and are not responsible for the quality or cost of the Landscape Pro’s work.

Do you have education resources?

We offer Landscape Pro Learning Guides, Case Studies, Trade Show Calendars, Trade Organization + Research links, and more relevant Pro Resources on our website.

Can I subscribe to receive content + updates from you?

We welcome you to join our growing community of thousands of Bay Area Landscape Pros to learn about plants, events, resources, special offers + more.

Every month, we’ll deliver valuable content right to your email in-box to keep you in the know, enhance your effectiveness, and improve your business.