Bay Area Landscape Pros continue to be in high demand for their specialized services.
As a result, they are challenged more than ever juggling the needs of clients and projects—especially when they need to know how and when their plants will be delivered.
As a result, they are challenged more than ever juggling the needs of clients and projects—especially when they need to know how and when their plants will be delivered.
How our delivery technology helps you
To help address this pain point, we’ve streamlined our internal operations, simplified our processes, and added a plant delivery alert capability by using the Samsara cloud-based logistics software.
This technology is a sophisticated, proven solution that captures real-time, rich data from sensors, cameras, and modern integrations that centralize our delivery operations and allow us to share them with you in an easy-to-use and precise way.
The result is you’ll have up-to-the-minute information on when the plants you ordered from Pacific Nurseries will be delivered to your job site.
“My team doesn’t have to wait around anymore or guess when the plants I ordered will arrive. The plant delivery service has definitely improved.”
Toni Heren | Toni Heren Garden Design, LLC
Plant delivery and how it works
The chart below provides an overview of the steps we take to deliver your plants. We’ve also included all of the details of each step.
Many Landscape Pros have already shared with us that they love the improved transparency on the delivery process and how easy it is for them to understand the status of every delivery that they’ve requested.
1 | Order Plants—Online or In-Person
We make it convenient to order plants online or in person at our Colma Growing Grounds. And when an order is placed, it’s essential that we know the date that you would like to receive your plants and where you would like them delivered.
With this data in hand, we start assembling your order as soon as possible from our acres of inventory and other specialty resources if required.
Our dispatch team then starts planning your delivery with other customer deliveries that Pacific Nurseries will be making on the same delivery date that you requested.
With this data in hand, we start assembling your order as soon as possible from our acres of inventory and other specialty resources if required.
Our dispatch team then starts planning your delivery with other customer deliveries that Pacific Nurseries will be making on the same delivery date that you requested.
2 | Delivery Date Confirmation—Email
When we receive your order with a specified delivery date, we send you an email in less than 2 days confirming the delivery date and location.
If the delivery date needs to change, you can reply to the email and provide us with another date that meets your schedule or needs. And for every delivery that you request, you can choose to enable a text alert to know the real-time status of an individual delivery.
In just about every instance, our plant material deliveries are made before noon. On infrequent occasions, we can make accommodations for afternoon deliveries. However, these exceptions may incur additional fees and/or delivery delays.
If the delivery date needs to change, you can reply to the email and provide us with another date that meets your schedule or needs. And for every delivery that you request, you can choose to enable a text alert to know the real-time status of an individual delivery.
In just about every instance, our plant material deliveries are made before noon. On infrequent occasions, we can make accommodations for afternoon deliveries. However, these exceptions may incur additional fees and/or delivery delays.
3 | Delivery Time Window—Email
Before 2 pm, on the day prior to the scheduled delivery date, we send another email alerting you to a delivery time window when your plants will arrive on the following day. For example, this two-hour window could be 8 am—10 am or 10 am—12 noon.
If you need to change the delivery date, or make changes to your plant order after receipt of this email alert, it’s important to let us know before noon, the day prior to your scheduled delivery.
Once this critical time has passed, we make final arrangements for plant material loading sequence and routing of our vehicles in an efficient manner that helps us manage delivery resources and fees.
If you need to change the delivery date, or make changes to your plant order after receipt of this email alert, it’s important to let us know before noon, the day prior to your scheduled delivery.
Once this critical time has passed, we make final arrangements for plant material loading sequence and routing of our vehicles in an efficient manner that helps us manage delivery resources and fees.
4 | Exact Delivery Time—Text Alert
If you request this service from your Pacific Nurseries sales team member, you will receive an automatic text notification on the delivery date with an exact arrival time to the specified delivery location.
These helpful alert notifications also include a GPS link that provides a visual map of the delivery vehicle route and current position.
Alert times may vary due to other customer deliveries made to a location near your specified delivery address.
5 | Plant Delivery—Our Fleet
Our digitally connected truck fleet makes scheduled deliveries throughout the Bay Area—rain or shine.
All Deliveries must be met by a representative from your organization with the authority to accept all plant material.
Our deliveries are made to the curbside only and we do not provide resources or equipment to assist in unloading.
All Deliveries must be met by a representative from your organization with the authority to accept all plant material.
Our deliveries are made to the curbside only and we do not provide resources or equipment to assist in unloading.
All of the details about your delivery and more
Our step-by-step delivery notification process and optional text alerts provide everything you want to know about how and when your plants will be delivered including:- | Delivery Date
- | Delivery Location
- | Arrival time in minutes
- | Delivery Vehicle ID
- | Link to scalable, graphic map delineating delivery route
The result of this timely information will enable you to track and understand the status of our delivery vehicle and have confidence in the expected arrival time at your job site.
Additional benefits of improved delivery service include:
- | Reduce waiting time for delivery vehicle arrival
- | Eliminate calls/emails for delivery status
- | Understand precise ETAs
- | Shareable live GPS tracking links
- | Align resources to accept delivery
- | Focus on other customers/project demands
Ready to order plants and schedule your delivery?
If you want to learn more about selecting the right plants to improve your project outcome, contact any of our Customer Service experts by clicking on the PHONE icon below their name to call. Or click on the ENVELOPE icon below their name to email them directly. You can also give us a call at 650.755.2330. If you want to know what plants are available right now, check out our Plant Availability List. This list is updated weekly and includes all of the plants and sizes that you can pick up at our Colma Growing Grounds or schedule to have delivered to your job site.
If the plants that you want are not on our list, we’ll do all that we can to get them, when you need them.
As both a grower and a plant broker, we’re ready to work with you to provide just the right plants—including CA natives—that will make your project a success with your clients.
We can also provide an Estimate for one item or for an entire installation. Just attach your Microsoft Excel .xlsx plant list to our ONLINE ESTIMATE | ORDER FORM.
As Chief Executive Officer of Pacific Nurseries, Will Baldocchi focuses on operations management, sales, and how to improve the customer experience at Pacific Nurseries. He also continues a proud family tradition of helping Bay Area Landscape Professionals succeed with high-quality landscape material and great service. Email Will or give him a call at 650.755.2330.
