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Temporary pause in most operations to comply with new COVID-19 restrictions

Temporary Operations Pause | Pacific Nurseries
Ever since the coronavirus crisis has enveloped the world, it has been challenging to keep up with all of the disruption and comply with ever-changing COVID-19 restrictions.

New, more comprehensive restrictions now in place

The San Mateo Public Health Office and most Bay Area county governments have issued new, enhanced directives to the Public Health Order that was put in place on March 16, 2020.

This new directive, issued on March 31, 2020, makes major changes to the prior Public Health Order by extending the shelter-in-place requirements until 11:59 p.m. on May 3, 2020.

Important details about our pause in operations

As a result of these new directives, Pacific Nurseries will temporarily pause most operations at all of our facilities beginning at 5 pm on Friday, April 3, 2020. While we navigate this temporary interruption of most operations, we encourage you to contact us in one of the convenient ways below for any quotes, orders or inquiries that you might have.
  • | PHONE | 650.755.233
We will have limited resources on hand and we may be slightly less responsive than normal. But the more that we are able to monitor or address your needs, the better we may serve you once the Health Order directive is lifted and we are able to return to full operations again.

We will be moving forward with the expectation that these restrictions will be lifted by May 4, 2020.

What does it mean for you and your business?

What Bay Area Landscape Pros really want to know is ‘How do these new, restrictions impact me, my customers, and working with Pacific Nurseries?

In order to provide some up-to-date information, guidance, and some help, we’ve assembled a comprehensive list of what you need to know.

We also offer some constructive recommendations on what you can do to get through these unsettling times by helping you to chart a course through to the other side of the crisis when things return to something more normal.

Immediate impact to you

Most residential and commercial construction—including landscape—is prohibited. Exceptions are made for the following:

  • | healthcare facility construction directly related to the COVID-19 response
  • | affordable housing
  • | public works projects when designated as essential by the lead governmental agency
  • | shelters + temporary housing
  • | projects necessary to provide critical services to certain vulnerable individuals
  • | construction necessary to secure an existing construction site
  • | limited essential residential or business repairs

Can Landscape Pros continue to work?

Arborists, landscapers, gardeners, and similar service professionals are currently classified as Essential Businesses.

However, while the new, enhanced Public Health directive is in place, Landscape Pros can only provide services necessary to maintain the safety and healthy operation of a business or residence.

Clarifications for Landscape Pros

Essential businesses must follow industry-specific guidance issued by the Public Health Officials related to COVID-19.

This new guidance states that Landscapers and similar service professionals may only provide services necessary to maintain the sanitation, habitability, or operation of residences or businesses in order to provide a safe environment.

They may not provide services that are either cosmetic or that constitute general upkeep.

This means Landscape Pros can only provide services for safety-related issues such as fire prevention weed abatement or combustible fuel removal. Landscape Pros cannot provide services that are either cosmetic or that can be considered general upkeep and maintenance.

So if you’re considering working on a project, the latest guidelines stipulate that your services must be necessary to maintain the safety and healthy operation of a business or residence.
San Mateo Public Health Office COVID-19 Directive | Pacific Nurseries
San Mateo Public Health Office COVID-19 directive continues through May 3, 2020

Social Distancing + safety protocol requirements

All Essential Businesses must prepare and post by no later than 11:59 p.m. on April 2, 2020, a Social Distancing Protocol for each facility or job site frequented by the public or employees.

These Protocols must include the following:
  • | A copy of the Social Distancing Protocol must also be provided to each employee performing work.
  • | All Essential Businesses shall implement the Social Distancing Protocol and provide evidence of its implementation to any recognized enforcement authority.
  • | Compliance with guidance on all social distancing measures being implemented by the Centers for Disease Control and Prevention | CDC

If you would like to learn more about the updated Public Health Order, just click on the button below.

Renewed commitment to safety + service

We recognize that this may be a lot to absorb and consider. And we apologize for the frequent communication about this crisis and the impact of it.

However, we also want Bay Area Landscape Pros to understand that we are in the same position as everyone else and we are doing our best to keep up with, implement, and act on these new COVID-19 mitigation directives.

All of our actions reflect our intention and concern that we continue to support our employees, customers and the community in a safe and responsible manner. And we will continue to do our best to keep you informed with what you need to know.

What you can do next

Social distancing and Public Health directives have caused all of us to change and adapt. Yet, as a Landscape Pro, there are many things that you can do to support and sustain your business.

1 | Avoid becoming idle

One of the worst things that you can do is nothing. Activity and interest in your services will continue. And it’s important to recognize that you still have valuable relationships with customers and projects in the works.

There is no better time than now to reach out and connect with your customers. Check on their situation, their health, and their near term plans.

Let them know how you can work for them in a safe and effective manner that is compliant with the guidelines in the new Public Health Order directive.
2 | Plan, organize, and prepare for the rebound

Things will eventually turn around and the crisis will pass. So take advantage of this interruption by getting organized and making plans on how to re-engage with projects and activities that have been put on temporary hold.

This could include cleaning and maintaining equipment, revising installation plans, securing necessary parts, materials, and more.

And if you want to research plants, check out our three easy-to-use PLANT LISTS that will help you quickly search and locate the specimens that you’re looking for.

While our inventory may currently be limited due to the availability and restricted operations of some of our vendors, please understand that we will do our best to get you the plants and materials that you need when the restrictions are lifted.
3 | Get pricing + availability info on plants for upcoming projects

If you need a Plant Material Estimate or would like to place a Plant Order, just click on over to use our convenient ONLINE ESTIMATE | ORDER FORM.

This easy-to-use tool allows you to attach your plant list so that we’ll know exactly what you’re looking for. With your plant list in hand, our sales team can then prepare the Estimate and email it back to you.

It may take a bit longer to circle back with you, but we will do our best in this constantly changing environment.

Help is within reach

As the longest operating commercial nursery in California, we have served landscape pros since 1869.

So of you need anything from us, just reach out and contact any of our customer service experts or the person that you are most familar with at Pacific Nurseries.
  • | PHONE | 650.755.233

Stay in-the-know

It’s not an understatement that the COVID-19 crisis has caused a lot of disruption and uncertainty with the Bay Area Landscape Pro community. However, while it may take some time, we expect better days ahead.

We will continue to do all that we can to get through this crisis and help you by providing all of the advice and guidance you have come to rely on from us. And once the Public Health directives have been lifted, we will do all that we can to get you the plants and other landscape products that you need to serve your customers.

To stay in-the-know on the latest impact of COVID-19, join our growing community of thousands of Bay Area Landscape Pros. Our regularly published content keeps our community connected to what they need to know to make them more knowledgeable, effective, profitable, and safe.

Thanks for your patience + continued support

As we move forward together, please stay well and be safe. And if you need anything from us, please reach out and contact us.

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